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Sales




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ales Consultants focus on the process of understanding and meeting customer needs. In order to sell, this person must have a basic knowledge of automotive systems and a thorough knowledge of prices, models, series, options, and other variations of the manufacturer's products, and should also know much about the competition's products and prices. Most importantly, this person should have sensitivity toward the customer and a strong interest in exceeding the customer's expectations. This person must have polished communication skills with customers, including the ability to present the company's products and the ability to discover, by questioning, exactly what the customer's needs are. The Sales Consultant must calculate fees, taxes, down payments, and discounts to arrive at the price of a vehicle, and, in addition, must work with the Sales Manager in completing a sales contract which meets the customer's need. The Sales Consultant is capable of addressing customer hesitation and resistance. Throughout the selling process, the Sales Consultant presents a positive image of the dealership, both in mode of dress and in helpful and friendly attitude. The Sales Consultant, in conjunction with the Sales Manager, determines personal sales goals and the methods by which those goals will be met. This goal orientation affords the Sales Consultant a structured method of building a clientele and achieving success. This person works systematically not only in the sales process but also in the process of handling the many administrative requirements of the position (e.g., paperwork, plans, reports, and the maintenance of a card file on prospects). They are responsible for selling vehicles at dealership volume and customer satisfaction standards.

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Management




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ur Management team is the backbone of our Company and they are responsible for the success and productivity of their team. Our Managers are provided state-of-the-art technological tools to drive Sales and increase efficiencies. In cooperation with the dealership's senior management, this manager must review the previous month's sales/profit performance in order to determine where improvements can be made. They are responsible for partnering with their team and ensuring that each member receives the training that will allow them to exceed traditional performance levels. They will accomplish Sales objectives through the use of proper purchasing procedures, inventory control staff utilization, security, pricing, merchandising, displaying and advertising.

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Service Adviser




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he Service Adviser is responsible for establishing rapport and trust with the customer. Because of this person's knowledge and understanding of automotive systems, s/he diagnoses vehicle problems by listening to the customer describe them and by asking probing questions. This person road tests customers vehicles to confirm the diagnosis of a problem and, after service, to ensure that repairs have been completed. The Service Adviser maintains extensive contact with the customer, phoning to provide estimates on service and repairs before the job is begun, explaining the appointment/ scheduling system to customers, and establishing with customers the method of payment for a repair (cash, warranty, etc.). This person constantly communicates with the technicians to obtain information on needed vehicle repairs. Also, the Service Adviser offers additional maintenance and repair services to the customer when appropriate. In large part, this person should be capable of working without close supervision, managing his/her own time and workflow. The Service Adviser is responsible for scheduling service work in the service department and for selling additional needed service to customers.

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Service Technician




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he Technician is responsible for diagnosing and completing repairs on customer and dealership vehicles. The Technician is the most up-to-date person in the dealership with regard to the mechanical aspects of vehicles and works closely with the Parts Department and with the ASM. The Technician uses a computer to determine how long a given repair or service will take, and keeps the ASM or manager abreast of repair progress so that additional work may be scheduled. The Technician is a good communicator, immediately telling the ASM and Parts Department if a part needs to be ordered, and asking for clarification if a work order is not clear or seems incorrect. The Technician is capable of correctly performing complicated repair sequences according to established procedures. The Technician is detail-oriented and writes on the work order the repairs completed, the parts required, and the labor to be charged. In addition, the Technician documents any other problems with the vehicle that were noted during servicing. In large part, this person should be capable of working without close supervision, and managing his/her own time and workflow.

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Parts Department




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he Parts Counter Assistant contributes to the management of inventory and parts ordering and to work with customers to meet their needs. The Parts Counter Assistant is strong interpersonally, establishing rapport with the customer both in person and on the phone, and asking questions which help to locate the needed part or service, plus any other related part or service in which the customer might be interested. The Parts Counter Assistant is responsible for knowing what parts are in inventory, which require re-ordering, and which must be specially ordered. In addition, this person assists the Parts Manager and Parts Counterpeople in resolving discrepancies between the computer inventory and the actual parts available in the bins. The Parts Counter Assistant determines whether a part needs to be a special order, obtains the necessary informationto the order, and follows through by ensuring that the correct part is delivered. The Parts Counter Assistant must research the availability of certain parts, either within the dealership or from other sources as necessary, and must be able to search part numbers using the computer or standard catalogues. This person is aware of seasonal requirements for parts and of requirements for parts that arise as a result of recalls or specials in the Service Department.

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Body Shop Claims Estimator




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he Body Shop Estimator focuses on customer relations and estimating repairs. The Body Shop Estimator is directly responsible for ensuring that the department operates in a manner acceptable to upper management. By using his/her knowledge of automotive systems in general, as well as his/her experienced ability to accurately estimate the cost of repairs, the Body Shop Estimator establishes credibility and rapport with the customer. The accuracy of this manager's estimates on particular repair job results in earning work, assures customer satisfaction, and gains profits for the department and the dealership. At all times, this person works closely with the Body Shop Service Advisors, New and Used Vehicle Sales Managers, and the Service Managers. The Body Shop Estimator establishes a working rapport with insurance representatives as well, so that agreement can be reached on what repairs are needed and which are covered by insurance. This person must stay current on insurance coverage and estimating processes and for training the Body Shop staff in these skills. Finally, it is the responsibility of this manager to work with the Body Shop Manager to develop plans for the department and to monitor progress toward achieving its goals in the areas of excellent service and profitability.

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Body Shop / Paint Technician




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The Body Technician repairs and/or paints damaged body parts and bodies of vehicles in accordance with factory and dealership specifications, using hand tools, power tools, and painting equipment. The Paint Technician repairs and/or paints damaged body parts and vehicle surfaces in accordance with factory and dealership specifications, using hand tools, power tools, and painting equipment.

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Detail Technician




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ur detailers are the core of our First impressions with our customers visiting our Dealerships for Sales and Service. Their attention to detail brings value to the vehicles we sell and smiles to customer that Service their car. Those new to the field learn a skill set that is translatable to many other fields and universal to the Automotive space. Their hard work is rewarded through Above-industry pay rates and unprecedented Bonus and award programs.

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Office & Administrative




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he Administrative Assistant performs duties to assist in the efficient and profitable operation of the sales and service departments. This person handles customers, either in person or on the telephone, in an efficient and polite manner to assist in establishing customer satisfaction. H/she completes paperwork and appropriate filing of documents, forms, and reports in a timely manner. H/she is detail-oriented, works with minimal supervision, and is able to cooperate with others throughout the dealership to manage conflict and resolve differences in the interest of efficient workflow. This person works patiently, accurately and comfortably in team situations or alone.

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Internships




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he Administrative Assistant performs duties to assist in the efficient and profitable operation of the sales and service departments. This person handles customers, either in person or on the telephone, in an efficient and polite manner to assist in establishing customer satisfaction. H/she completes paperwork and appropriate filing of documents, forms, and reports in a timely manner. H/she is detail-oriented, works with minimal supervision, and is able to cooperate with others throughout the dealership to manage conflict and resolve differences in the interest of efficient workflow. This person works patiently, accurately and comfortably in team situations or alone.